Quality

Our company provides hardware system software installation and debugging because of the rich experience of technical support and development team, to help customers according to their own needs and conditions to provide hardware and software and peripherals installation and debugging, so that customers really meet the needs of the present, our company provides the following services.

After-sales service:

1. Free telephone technical consultation when the user equipment failure or the user application of the question, you can call the company phone for technical support, our company's professional engineers will timely answer the customer put forward a variety of technical questions.

2. On-site maintenance services

If the fault reported by the customer cannot be solved through technical telephone support, the company will send engineers to the customer site to troubleshoot and maintain the fault according to the response time stipulated in the contract.

3. Contract Regular maintenance Through the signing of a maintenance contract, our engineers will rely on professional technical means to perform regular equipment maintenance for customers, timely find and solve potential problems, quarterly on-site services, including software and hardware system inspection Equipment debugging, understand the operation of equipment system, to give reasonable solutions to potential problems; Once a fault occurs, the highest priority is provided for on-site maintenance to accurately troubleshoot the fault and restore the normal operation of the equipment

4. Maintenance Period Service Users who purchase equipment from us enjoy the warranty period. During this period, our company will provide you with free consulting services to troubleshoot equipment faults and restore normal operation of the equipment. After the warranty period ends, users are advised to sign an overall maintenance contract for the equipment.

5. The user training new equipment inevitably needs to master the new technology personnel, our company is willing to provide appropriate training content according to your needs, including technical training and management training through technical training to help you establish a flexible and powerful equipment and technical team, strengthen your staff's technical ability; Through management training, to help you to effectively manage the company's resources and make full use of our company will regularly transfer to customers through E_mail related products related technology new trends, to help customers timely grasp the trend and development direction of wire harness equipment industry in short, our goal is to provide you with a comprehensiveSpecialized services and support, so that your equipment can work stably and efficiently the interests of users is our interests, the end users in our company will enjoy a full range of support, whether now or in the future, our company will let you get the most satisfactory service.

After-sales service terms:

In order to better serve our customers, the company will provide after-sales service and technical support in accordance with the following terms:

1. The first on-site installation, commissioning and customization of purchased products

2. On-site training and formal training of purchased products

3. Version upgrade service of purchased products during the upgrade period

4. Telephone support services

Troubleshooting during the use of the product.

During normal office hours, users can call the hotline or the mobile phone provided by the company.

During abnormal working hours to seek support.

If the problem can not be solved immediately, the hotline personnel will record the name, phone number, and contact person of the user.

After the solution is obtained, the hotline personnel will contact the user immediately.

5. E-mail hotline service

Users encounter problems through telephone contact inconvenient cases, the company provides users with email service.

The user can send the E-mail to the designated E-mail address, and the special person will receive the E-mail from the user and give answers in time.

Contact person: Tammy Zhong

Emal: tammy@linquankeji.com

Tel.: +86 18170486713

6. Keep regular contact with customers

In order to accurately understand the requirements of users and the problems they face in practical applications and the service status of the company to users, the customer service center of the company will visit users regularly by telephone, so as to timely find problems and adjust the service content to better service.